Store PolicIES & PROCEDURES
CUSTOMER CARE
At Road Trip Rags, we are dedicated to providing exceptional service and ensuring your complete satisfaction. Our Customer Care Policy outlines the commitment we make to you, our valued customer, and the standards we uphold to make your shopping experience as enjoyable and seamless as possible.
1. Customer Support
Availability:
Our customer support team is available Monday through Friday from 9 AM to 5 PM (EST). You can reach us via email at info@roadtriprags.com.
Response Time:
We strive to respond to all inquiries within 2-4 business days. For inquiries received over the weekend or on holidays, we will respond on the next business day.
2. Order Processing and Shipping
Order Confirmation:
After placing an order, you will receive an email confirmation with the details of your purchase.
Processing Time:
Due to the nature of our business and printing items on demand orders are processed within 5-10 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Options:
We offer various shipping options to suit your needs. Estimated delivery times and costs are provided at checkout.
3. Product Quality Guarantee
Quality Assurance:
We take pride in the quality of our products. If you receive a defective or damaged item, please contact us immediately with a description and photo of the issue. We will arrange for a replacement or refund at no additional cost to you.
4. Customer Feedback
We Value Your Feedback:
Your feedback is important to us and helps us improve our products and services. Please feel free to share your thoughts, suggestions, and experiences with us. You can leave a review on our website or contact us directly.
5. Community Engagement
Social Media:
Join our community on social media for the latest news, product releases, and exclusive offers. Follow us on Instagram, Facebook, and TikTok
Newsletter:
Subscribe to our newsletter to receive updates on new products, special promotions, and travel inspiration straight to your inbox.
Thank you for choosing Road Trip Rags. We are here to ensure that your experience with us is nothing short of excellent.
PRIVACY & SAFETY
Privacy Policy
1. Information Collection:
We collect personal information that you provide to us, including your name, email address, shipping address, and payment information. This information is used to process your orders and improve your shopping experience.
2. Use of Information:
Your personal information is used to:
- Process and fulfill your orders.
- Communicate with you about your orders, products, and promotional offers.
- Improve our website and customer service.
3. Information Sharing:
We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
4. Data Security:
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored behind secure networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
5. Cookies:
Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
6. Third-Party Links:
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
7. Your Consent:
By using our site, you consent to our privacy policy.
8. Changes to Our Privacy Policy:
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
Safety Policy
1. Product Safety:
We are committed to ensuring the safety and quality of our products. All our t-shirts are made from high-quality materials and are manufactured following industry safety standards.
2. Age Restrictions:
Our products are intended for customers aged 18 and older. If you are under the age of 18, you must have permission from a parent or guardian to use this site and make purchases.
3. Secure Transactions:
We use secure payment processing systems to ensure that your financial information is protected during transactions. All transactions are processed through a gateway provider and are not stored or processed on our servers.
4. Customer Support:
If you have any questions or concerns about the safety of our products, please contact our customer support team. We are here to help and ensure that you have a safe and pleasant shopping experience.
5. Reporting Issues:
If you encounter any safety issues with our products, please report them to us immediately. We take all reports seriously and will take appropriate action to address any concerns.
Thank you for choosing Road Trip Rags. Your privacy and safety are our top priorities.
WHOLESALE INQUIRIES
No Wholesaling Currently Available
Thank you for your incredible support and interest in our unique travel and music-inspired t-shirts. At this time, we are focusing on providing the best possible experience for our individual customers and are not offering wholesaling options.
We appreciate your understanding and look forward to continuing to share our adventures and passion with you, one t-shirt at a time.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL